berlian Platform Privacy Notice
This page describes what we collect when you use berlian and how we keep that data protected. We collect personal information only to verify your identity, process your deposits and withdrawals, and provide customer support.
When you create a berlian account, we ask for your email, password, and basic contact details. Before you can deposit, we require Know Your Customer (KYC) verification: you upload a government-issued ID and a selfie. We store this information on encrypted servers and never share it with third parties without your consent, except where required by law.
Our privacy practices reflect our commitment to protecting your account data while operating transparently within the jurisdictions where we are authorised to provide our service.
What Data We Collect on berlian
We collect the following information when you use berlian:
- Account information: Email address, password, full name, date of birth, phone number, and residential address.
- Identity verification: Government-issued ID (passport, driver's licence, or national ID card), selfie photo, and any supporting documents we request during KYC review.
- Payment information: Payment method details (e-wallet account, bank account number) and transaction history. We do not store credit card numbers or full bank account details; your payment provider handles this securely.
- Betting and gaming activity: Your bets, wagers, game history, and account balance. This data helps us detect fraud and respond to your support requests.
- Device and network information: Your device type, operating system, IP address, and browser type. We use this to prevent unauthorised access and troubleshoot technical issues.
- Communication records: Messages you send to our support team, including live chat transcripts and email correspondence.
How We Use Your Data on berlian
We use your data for these purposes:
- Account verification: We verify your identity through KYC to comply with anti-money-laundering regulations and confirm you are eligible to use berlian in your jurisdiction.
- Payment processing: We process your deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet). We confirm each transaction and credit your account.
- Withdrawal review: We review your account before approving withdrawals to verify your identity and account status.
- Fraud prevention: We monitor your account for suspicious activity, such as multiple failed login attempts or unusual betting patterns.
- Customer support: We use your information to respond to your questions, resolve technical issues, and handle disputes.
- Legal compliance: We retain records to comply with local regulations and respond to legal requests from authorities.
Third-Party Processors and Data Sharing
We work with third-party service providers to operate berlian. These include payment processors, cloud hosting providers, and customer support platforms. We share only the data necessary for each provider to perform their function. All third-party processors sign data protection agreements and are prohibited from using your data for their own purposes.
We may disclose your data if required by law, court order, or government request. We will notify you of such requests unless legally prohibited from doing so. Our servers may be located outside your jurisdiction; by using berlian, you consent to your data being processed in these locations.
Your Rights Regarding Your Data on berlian
You have the right to:
- Access your data: Request a copy of all personal information we hold about you.
- Correct your data: Update your email, phone number, or address through your berlian account settings.
- Delete your account: Request account closure and deletion of your data, subject to legal retention requirements.
- Withdraw consent: Opt out of non-essential communications, such as promotional emails.
- Data portability: Request your data in a portable format for transfer to another service.
To exercise these rights, contact our support team via the in-app Help section or email. We respond to data requests within a standard timeframe.
Cookies and Tracking Technologies
We use cookies to remember your login session, store your preferences, and track your activity on berlian. Cookies are small files stored on your device. We use session cookies (deleted when you close your browser) and persistent cookies (stored for longer periods). You can disable cookies in your browser settings, but this may affect your ability to use berlian.
We also use analytics tools to understand how players use berlian. These tools collect anonymised data about page views, button clicks, and game selections. This data helps us improve our platform and identify technical issues.
Data Security on berlian
We protect your data through encryption, secure servers, and access controls. All connections to berlian use HTTPS encryption. Your password is hashed and never stored in plain text. We limit access to your data to authorised staff members only.
We conduct regular security audits and maintain backups of your data. If we detect a data breach, we notify affected users and relevant authorities as required by law. However, no security system is completely risk-free; we cannot guarantee absolute protection against all threats.
Data Retention on berlian
We retain your personal data for as long as your account is active. After you close your account, we retain your data for a standard retention period to comply with legal requirements, resolve disputes, and prevent fraud. We delete data that is no longer necessary for these purposes.
Your transaction history and betting records are retained for compliance purposes. We keep KYC documents and identity verification records for a minimum period as required by anti-money-laundering regulations.
Contact Us About Your Privacy
If you have questions about our privacy practices or wish to exercise your data rights, contact our support team through the in-app Help section, live chat, or email. We respond to privacy inquiries within a standard timeframe. You can also contact us if you believe we have mishandled your data or violated this privacy notice.
Our support team operates across multiple time zones and responds to requests from players in Jakarta, Surabaya, Bandung, Medan, and other supported regions. We maintain records of all privacy requests and responses for transparency and compliance purposes.
Policy Updates
We may update this privacy notice from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through a prominent notice on berlian. Your continued use of berlian after such changes constitutes your acceptance of the updated privacy notice.